Refund and Return Policy | Wevis
At Wevis, we value our customers and strive to ensure your satisfaction with every purchase. Our Refund and Return Policy is designed to provide a seamless experience for returning or exchanging fashion accessories. Below, you’ll find all the essential information you need regarding our policy.
1. Eligibility for Returns
You may return any item purchased from Wevis within 30 days of receiving your order. To be eligible for a return, items must be in their original condition with all tags attached and in the original packaging. Unfortunately, we cannot accept returns for items that have been worn, altered, or damaged.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@wevis.xyz or call us at (409) 579-2639 to request a return authorization.
- Prepare Your Package: Pack the item securely, including all original packaging and tags.
- Ship the Item: Send the item to our returns address, which will be provided upon authorization. Please retain your shipping receipt for tracking purposes.
3. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please note that processing times may vary depending on your bank or credit card company.
4. Exchanges
If you wish to exchange an item for a different size or color, please follow the same return process outlined above. Once we receive your returned item, we will process the exchange and send you the new item at no additional shipping cost.
5. Non-Returnable Items
Certain items may be non-returnable for hygiene or safety reasons. These may include but are not limited to earrings and personal care items. Please check the product description for specific return eligibility.
6. Contact Information
If you have any questions regarding our Refund and Return Policy, please feel free to reach out to us:
- Address: 10001 Highway 1064, Tickfaw, LA 70466-3715, USA
- Phone: (409) 579-2639
- Email: info@wevis.xyz
Conclusion
At Wevis, we aim to provide a hassle-free shopping experience. Understanding our Refund and Return Policy ensures you can shop with confidence, knowing that your satisfaction is our priority. Thank you for choosing Wevis for your fashion accessory needs!